Xerox Scan To Email Hostname Is Not Accessible, For SMTP se

Xerox Scan To Email Hostname Is Not Accessible, For SMTP server I have… Jan 4, 2019 · Running into a confusing issue with SMB scanning to host name on our LAN. 5. Have your IT check the smtp server settings, the machine can't access it. © 1986 - 2026 Xerox Corporation. Verify that the following DNS Settings programmed in the printer are correct. Double-checked the address for Bonnie Apr 2, 2021 · This error can occur while using any network function on the Xerox Printer. Network Domain name. Make Sure the Requested Domain Name is Configured Properly. . If a device does not have a registered hostname, the domain may prevent the device from sending / receiving information accross the network. Did I mention this MFC is in our president’s suite? Mar 17, 2021 · Configure or Modify Domain Name System (DNS) From the Control Panel or CentreWare Internet Services (CWIS) Modify the From, Subject and Message Body Fields to be More Generic Confirm the IP Address of the SMTP Server, and Use the IP Address Instead of the Host Name Power Off the Printer, Wait Two Minutes, then Power On the Printer Jul 14, 2025 · Xerox® AltaLink® C8230/C8235/C8245/ C8255/C8270 Series Color Multifunction Printer User Guide Description User Guide Procedure for Scan to Email Setup Enable the Scan to Email option using the instructions in Install the Scan to Email Option on the WorkCentre on page 1. I have been trying many things to find the issue and trying to resolve, but so far no avail From the Embedded Web Server, access the configuration page for the application, and then enter the appropriate domain information. Ensure that the printer is connected to the network. INSTALLING XEROX ® SCAN TO CLOUD E-MAIL APP The following procedure assumes you have created a Xerox App Gallery account. Mar 30, 2021 · Hello! EDIT: See my reply on Apr 3, 2021 at 6:22 PM for more details. Ensure that the user has permission to save scans to the destination. Verify the Date and Time are Correct. Jun 6, 2019 · Re: Scanning to SMB using Host Name Error All the AltaLink and Connectkey line of printers do not have Windows Networking built in, so unless the printer is set to get its IP address via DHCP, it won't be able to resolve internal hostnames in the vast majority of scenarios. Jul 8, 2021 · Enter a valid registered email address that is using Gmail as its mail server on the Required Information Tab in the Device Email Address field. This is not an AD environment and we have a Sophos UTM providing firewall, DNS and DHCP. If your Xerox device is displaying the message "Device network configuration error: Invalid hostname", it is likely that the device hostname has not been From the Embedded Web Server, access the configuration page for the application, and then enter the appropriate domain information. Jun 13, 2022 · Hi, I am following this guideto setup our Multifunction printer's scanner email. You may just need to navigate differently than described. I am trying to get a Xerox 7845 networked copier/printer/scanner to scan to email and to send email via Microsoft 365. We are using a Xerox® AltaLink® C8135. We have two Xerox Alta Link C8045 MFPs on our network and currently have about 10 workstations that connect to them. The MFPs are set up identically and were set up using clone files from the previous Xerox 7845 printers they Aug 18, 2016 · Since a week or so I noticed that all our Canon iRC printers where not able to scan to SMB shares anymore when it is a Windows Server 2012R2 server. Requirements: The scan to Email feature for Multi‐Function devices requires the following information for successful operation. Here are some facts: The printer hostname is DEN-SALES The recipient who doesn’t get the scans is “Bonnie” At the 8170, execute a Scan to Email addressed to Bonnie and me, pulled from Network Address Book: I receive it, she does not. For SMTP server I have… Jul 11, 2024 · I have a problem with a Xerox C8170 and MS Exchange. If you do not have access to a Xerox App Gallery account, refer to the Xerox App Gallery Quick Start Guide for instructions on creating an account. Since we using a custom domain from GoDaddy. Mar 16, 2021 · Confirm the IP Address of the SMTP Server, and Use the IP Address Instead of the Host Name Telnet Into an SMTP Server to Troubleshoot Scan to E-mail on a Computer With Microsoft Windows XP / Vista / 7 or on an Apple Macintosh With OS X (10. Trying to set up your Xerox copier to do scan to email and getting confused? This step by step page will help you navigate scan to email. 3. Select the Hostname radio button. Jul 15, 2021 · 1. Power the Printer Off and Then On. Apr 9, 2021 · Corporate Social Responsibility Security Solutions Newsroom Recycle Xerox Supplies Natural Disaster Assistance Ways to Buy Shop Xerox Online Store Apr 7, 2021 · WorkCentre 5845/5855, WorkCentre 5865/5875/5890, WorkCentre 5865i/5875i/5890i If the Xerox device is configured to use DHCP to obtain an IP Address, turning off the setting to automatically acquire the Domain Name from the network may help. Ensure that the user name and password are correct. 4. dhtml). 2. Gateway. If the problem persists, contact Support for additional assistance. I also can access the SMB share from the same subnet from a Windows computer, no problem at all. Verify the Date and Time of the Printer match that of the Email Server. May 1, 2025 · In this article, you’ll learn why scan-to-email is breaking across devices like Ricoh, Canon, Brother, HP, and even older Xerox models, and how Xerox’s updated apps are ready to fix the issue for good. Apr 2, 2021 · This error can occur while using any network function on the Xerox Printer. Use the below steps to set up scan to email so users can scan and send emails to your company's Microsoft 365 or Office 365 mailboxes. DNS Servers. Configure Domain Name Service (DNS) Settings. Printer Hostname. Older generation printers work, and all the VersaLink products do. Select System Settings. From the System Administrator menu, select System Settings. For the requested Device Host Name (required), type a unique name for your device. One recipient cannot receive emailed scans from this machine. Ensure that the Hostname and Port are entered properly for your Email Server. Either the server is wrong, the crentials are wrong, or it's being firewalled. I need to be certain that I h… Aug 10, 2017 · Hello all, One of our printers is getting an SMTP error when trying to scan to email. It seems there is no problem scanning to a 2008R2 Server. Jun 14, 2018 · Most Scan to Email issues are the result of inaccurately programmed settings. We are using a email address with SMTP AUTH disabled. If the device can validate that the host name is registered accurately with the DNS server, the host name appears in the Verified Host Name. All rights reserved. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or application to send email using Microsoft 365 or Office 365. Xerox® is a trademark of Xerox Corporation in the United States and/or other countries. Configure SMTP (E-mail) Server Settings for the Scan to E-mail Feature Using CentreWare Internet Services (CWIS). Sep 15, 2025 · Device is unable to connect to the E-Mail server when using a Hostname. Press Login/Logout, then type the UserID 11111 and press Confirm. I know the fix (bad SMTP server in the config) but an issue has come up - it can only be done though the web app and we can’t access the web app (via IP, hostname, or even IP/index. x) How to Troubleshoot the “Scan to Email” Function on Xerox Machines Please note: Not all machines will look like this, but all information is here. There are 3 major things to check when troubleshooting or configuring scan to email SMTP configuration (the longest part) Jul 5, 2023 · By following the troubleshooting steps outlined in this article, you can efficiently diagnose and resolve these issues, ensuring your Xerox printer is once again capable of seamlessly scanning and sending documents via email. Use the IP Address of the SMTP Server Instead of the Host Name. Mar 31, 2021 · In some network environments, devices will require their hostname to be registered on the domain. The default host name is XRXxxx, where xxx is the Mac address of the device. We would like to show you a description here but the site won’t allow us. 1. Perform a Software Reset at the Printer Control Panel. fynbm, qzsvs, akv8, eysd, r9gos, obwmgw, pkv8, 0odr, tjeb3, eaui,